At Brillband, we believe broadband should be accessible to everyone, regardless of individual needs. If you require additional assistance due to factors such as age, communication difficulties, disability, learning difficulties, or physical or mental illness, we’re here to support you. We recognise that personal circumstances can change rapidly; should you need us to adjust our services to meet your accessibility requirements at any time, we’ll strive to accommodate your needs.
This list isn’t exhaustive; other factors not mentioned here may also necessitate additional support from us.
During sign-up, you can indicate if you have specific needs or requirements. A member of our Customer Care team will reach out to understand how we can assist you.Â
If you require additional support, please contact us:
customersupport@brillband.com or use our Live Chat or WhatsApp service.Â
Our website is designed for easy navigation and is screen-reader friendly. We’re continually working to enhance accessibility. If you have suggestions or need further support, please contact customersupport@brillband.com or use our Live Chat or WhatsApp service.Â
If you find it challenging to understand detailed documents like your contract or bill, we can simplify the information or provide it in a more accessible format. Reach out to us through customersupport@brillband.com or use our Live Chat or WhatsApp service.Â
Mental health can affect anyone at any time. If it impacts your ability to manage your account, we’re here to help please contact customersupport@brillband.com or use our Live Chat or WhatsApp service.Â
You can authorise a family member, trusted friend, or carer to speak with us or manage your account on your behalf. To set this up, please contact customersupport@brillband.com or use our Live Chat or WhatsApp service.Â
If you’re having difficulty paying your bill, we’re here to assist. Contact us at customersupport@brillband.com or use our Live Chat or WhatsApp service.Â
If a disability makes it hard to read or look up telephone numbers, you can get assistance by calling BT Directory Assistance on 195.
We can provide follow-up information in writing after a conversation with our Customer Care team, detailing the services you’re receiving or any agreed changes.
Every customer has the right to fair treatment. We adhere to Ofcom guidelines on supporting vulnerable customers, ensuring:
If you have questions or need to discuss anything further, please contact us:
We’re here to help.