Important Information for Brillband Customers.
Brillband customers have a new home, but your broadband hasn’t changed.
As part of the next chapter for Brillband, our customer base is being transferred to Olilo Consumer, a UK broadband provider that shares our commitment to straightforward pricing, clear communication and excellent customer support
If you are a Brillband customer, you don’t need to do anything. We’ve worked closely with the Olilo team to ensure customers continue to receive the reliable service and support they’ve come to expect from Brillband, all on the same state of the art full fibre network
What this means for you
- Your broadband service continues as normal.
- Your current contract remains in place.
- Your current pricing remains unchanged for the remainder of your agreement.
- There is no expected interruption to your service.
Olilo will become responsible for ongoing customer support, account management and billing. Customers will receive further information directly from Olilo explaining the next steps.
Need support?
For questions about your account, contract, billing or future service arrangements, please contact:
Olilo Customer Support
For questions relating to your existing Brillband service, network connection or eero insights, the Brillband Customer Support team will remain available until 31 August 2026:
Brillband Customer Support
Looking to become a customer?
Brillband is no longer accepting new customer orders. If you’re looking for broadband services, please visit Olilo to explore their latest products and offers.
Visit Olilo: https://consumer.olilo.co.uk/
Further information
If you have any questions, please head to https://consumer.olilo.co.uk/brillband for our FAQs, some listed below too.
Finally, we’d like to thank all our customers for their support, trust and loyalty over the last five years. It’s been appreciated by everyone involved in Brillband, and we’re grateful to have been part of your broadband journey.
FAQ'S For The Move to Olilo
Who is Olilo?
Olilo / Olilo Consumer is a UK full-fibre broadband provider focused on straightforward pricing, clear communication and customer support. They promise broadband without the BS, meaning no hidden fees, no mid-contract price rises.
When will my account transfer to Olilo?
We’ll confirm the exact transfer date in writing. Until then, your service continues as normal and there’s nothing you need to do.
Will my broadband service be interrupted?
No. Your broadband service will continue without interruption. The move only changes who manages your account, billing and customer support.
Am I moving to a different broadband network?
No. Your broadband continues to run over the same state of the art full fibre network as before.
Will my Wi-Fi settings or router change?
No. Your router and Wi-Fi settings will remain exactly the same.
Do I need an engineer visit?
No. No engineer visit or installation work is required.
Will my monthly price change?
No. Your existing Brillband contract will be honoured. You’ll continue paying the same monthly price until the end of your current contract term, with no in-contract price rises.
What happens to my Direct Debit?
Your Direct Debit will transfer from Brillband to Olilo. We’ll write to you before this happens. Your payment amount will remain the same and you’ll continue to be protected by the Direct Debit Guarantee. You do not need to set up a new Direct Debit or cancel your existing one.
Will my contract change?
No. Your existing contract and broadband service remain unchanged.
Do I need to sign a new contract?
No. Your contract end date and renewal arrangements remain the same unless we specifically tell you otherwise.
Can I cancel my service?
If you’re considering cancelling, please contact Olilo Customer Support who can explain the options available and any applicable charges.
Who should I contact if I need help?
For questions about your existing Brillband service, network connection or eero insights, the Brillband Customer Support team customersupport@brillband.com will remain available until 31 August 2026.
For questions about your account, contract, billing or future service arrangements, please contact Olilo Customer Support team: support@olilo.co.uk